Contact Us

Have a question or need a quote? We'd love to hear from you. Our team operates from our Texas headquarters to serve our partners across U.S. and Canada. Reach out today to discuss how we can support your hotel's needs!

Get in Touch

Reach out to us anytime, and we’ll get back to you within 24 hours.

E-mail: support@hankfordsupplies.com

Phone: +1 (555) 123-4567

Call us Monday to Saturday, 9 AM - 10 PM (CST).

Start Your Project With Us

From new builds to full renovations, we support projects across US & Canada.

Address: 5900 Balcones Drive, Austin, Texas 78731

Hours: Monday - Saturday, 9 AM - 10 PM (CST)

What types of hospitality FF&E solutions do you provide?

We provide end-to-end hospitality FF&E solutions including furniture, lighting, PTAC units, flooring, bathware, appliances, and related products for hotels and commercial spaces. Our services support both new builds and renovations, with solutions tailored to project specifications, brand standards, and performance requirements.

Do you support custom specifications and project requirements?

Yes. We support custom specifications and project-specific requirements to align with brand standards and design intent. Depending on project needs, products can be delivered directly from the factory or supplied from our warehouse to meet timelines, logistics, and budget considerations.

What is your return and exchange policy?

Return and exchange periods range from 7 to 30 days depending on the product. Custom or made-to-order items are not eligible for return or exchange. All requests are subject to product condition and applicable terms.

Can you assist with new builds as well as renovations?

Yes. We support both new construction projects and hotel renovations, providing FF&E solutions tailored to project scope, timelines, and brand standards from planning through delivery.

Do you deliver products across the United States & Canada?

We ship to all 48 contiguous U.S. states. For Alaska and Hawaii, shipping availability may vary, and our team will be happy to review options and assist with special arrangements when possible. We also support shipments to Canada. Canadian orders are reviewed in coordination with our Logistics & Customs Compliance Team, who will assist with shipping options, customs documentation, duties, and applicable taxes to ensure a smooth delivery process.

How can I track my order?

Once your order ships, we’ll gladly share tracking details via email & WhatsApp. You’re always welcome to reach out to our support team anytime, and we’ll be happy to help with order updates.

What should I do if my item arrives damaged?

If your item arrives damaged, please contact our support team as soon as possible with your order details and photos of the damage. We’ll review the issue promptly and arrange a replacement to ensure a smooth resolution.

We're Here for You

Help & Support

Have questions about FF&E solutions, project timelines, specifications, or orders placed on our website? Whether you're planning a new build or managing a full renovation, our experienced team is here to support you at every stage.
Ready to get started? Request a free quote today and let us help you bring your project to life.