Shipping Policy
At Hankford Supplies, we support commercial and hospitality clients through both project-based FF&E orders and standard online product purchases. Shipping terms may vary based on product type, order size, destination, and logistics requirements. Certain products may require specialized freight handling, staged deliveries, or coordination with third-party carriers.
Shipping methods, costs, and estimated timelines will be communicated at the time of order or quote confirmation and are subject to change based on availability and external factors.
Shipping Coverage
Standard Online Products
Certain products offered through our online shop—such as standard PTAC units, pole lights, high bay lights, and other non-custom items—may be shipped using standard freight or parcel carriers.
- Shipping charges, if applicable, will be calculated at checkout or communicated prior to order confirmation.
- Processing and transit times may vary depending on product availability, carrier selection, and destination.
Project-Based & Custom Orders
Project-based orders, bulk purchases, and custom-manufactured FF&E items may require specialized freight, coordination with suppliers, or staged deliveries.
- Shipping methods, timelines, and costs for project-based orders are determined on a case-by-case basis.
- Estimated delivery schedules are provided for planning purposes only and are not guaranteed.
Canadian Orders & Cross-Border Shipments
- Shipments to Canada are coordinated with our Logistics & Customs Compliance Team.
- Duties, taxes, brokerage fees, customs charges, and other import-related costs may apply and are the responsibility of the customer unless otherwise agreed in writing.
- Cross-border shipments may be subject to customs clearance delays beyond our control.
Delivery Timelines
- All delivery timelines provided are estimates only.
- Hankford Supplies does not guarantee delivery dates or transit times.
- Delays may occur due to carrier issues, customs inspections, weather conditions, port congestion, labor disruptions, or other external factors.
Shipping Delays & Liability
Hankford Supplies is not responsible for delays, losses, or delivery issues caused by carriers, customs authorities, governmental actions, supply chain disruptions, or other circumstances beyond our reasonable control.
Damaged or Lost Shipments
If your order arrives damaged or incomplete, please notify us within a reasonable time after delivery. Supporting documentation, such as photographs and shipment details, may be required to evaluate the issue and determine next steps.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will apply to orders placed after the effective date of the update.
If you have any questions about this Shipping Policy or our practices, please contact us.
Thank you for trusting us with your information. We are committed to safeguarding your privacy as you engage with our hospitality FF&E solutions, project inquiries, and related services.