Warranty Policy
At Hankford Supplies, we supply hospitality FF&E products for commercial, personnel and professional use, including both project-based orders and standard online product purchases. Warranty coverage may vary by product and manufacturer and is subject to the terms outlined below.
By using our website, you agree to the practices described in this policy. Please review it carefully, and if you have any questions, feel free to contact us at our email.
General Warranty Overview
Manufacturer Warranties
- Many products, including PTAC units, lighting fixtures, and electrical products, may include a manufacturer’s warranty.
- Warranty coverage is governed solely by the manufacturer’s terms and conditions.
- Customers are responsible for reviewing and complying with the applicable manufacturer warranty documentation.
- Hankford Supplies may assist, at its discretion, in facilitating warranty-related communications but is not responsible for manufacturer warranty decisions.
Warranty Eligibility & Conditions
Warranty coverage may be void or limited under the following circumstances:
- Damage or failure resulting from improper installation, misuse, or failure to follow manufacturer guidelines.
- Unauthorized alterations, modifications, or repairs performed on the product.
- Deterioration or cosmetic damage resulting from normal use over time.
- Damage caused by accidents, negligence, improper maintenance, or adverse environmental conditions.
- Use of the product outside its intended commercial or hospitality applications.
- Installation not performed in accordance with manufacturer specifications or applicable codes.
Labor & Installation Costs
Unless otherwise stated in writing:
- Labor, removal, reinstallation, and associated costs are not covered under warranty
- Shipping, handling, duties, taxes, and customs fees related to warranty claims are the responsibility of the customer
Project-Based & Custom Orders
Custom-manufactured, made-to-order, or project-specific FF&E items may carry limited or no warranty, depending on manufacturer terms. Warranty coverage for such items will be communicated at the time of order or project confirmation, if applicable.
Warranty Claims Process
To initiate a warranty-related inquiry:
- Contact Hankford Supplies using the contact information provided on our website
- Provide order details, product information, and a description of the issue
- Supporting documentation, including photographs or manufacturer documentation, may be required
All warranty claims are subject to review and approval by the manufacturer.
Limitation of Liability
To the fullest extent permitted by law, Hankford Supplies shall not be liable for indirect, incidental, or consequential damages arising from product use, failure, or warranty claims. Any liability is limited to the extent provided by the applicable manufacturer warranty.
Changes to This Privacy Policy
Hankford Supplies reserves the right to update or modify this Warranty Policy at any time. Any changes will be posted on this page and will apply to products purchased after the effective date of the update.
If you have any questions about this Warranty Policy or our practices, please contact us.
Thank you for trusting us with your information. We are committed to safeguarding your privacy as you engage with our hospitality FF&E solutions, project inquiries, and related services.